Contributor
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5 Messages
Problem creating U-verse member ID.
When I transferred billing responsibility, I was told that the old U-verse member ID, call it [email scrubbed], would expire and I needed to create a new ID.
When completing registration online, I was told to create a new member ID, only to be told "Something went wrong, try again later."
After talking to a tech person for two hours, I was told that part of the problem was that I did not have access to the old ID account, and they would send me a temp password. OK.
A quick call to the "loyalty" department confirmed, I have to get e new ID.
Two week later, with access to the old ID account, still no luck. So another call. This time after I talked to tech for an hour, I was told they would call me back within the day. Nope.
So another call to tech. This time I was told they had to contact "Security" but couldn't find the contact info. They would contact the problem and fix it in 48 hours. Nope.
So today I called. I was told that my ID is the old ID. I must aedmit that I would rather get anew ID with an att.net extension, but that seems to be of minor consideration. The main thing for me is to make sure the process is complete and there are are no problems lurking.
So am I supposed to keep the old Id or get a new one? If I get a new one how do I fix the problem in the process?
ATTHelp
Community Support
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231.5K Messages
1 year ago
Hey Tolczyk. Thanks for reaching out about wanting to change your member ID, and we'd be happy to help you.
If you're able to get into your account using the old ID then you'll be able to change your user ID.
Let us know if this helps.
Robert, AT&T Community Specialist
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TOlczyk
Contributor
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5 Messages
1 year ago
You have not answered my question.
My question is simple:
Twice I have been told that I will be getting a new Uverse member ID.
Once I have been told that I keep the old Uverse member ID.
Which is it?
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ATTHelp
Community Support
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231.5K Messages
1 year ago
We're here to help find out what's occurring with your Member ID, TOlczyk!
In order for us to answer that for you, we'd like to invite you to a Direct Message in order to authenticate you and take a look ourselves.
Please keep an eye out for a notification in the upper right corner of the screen. We look forward to speaking with you.
Donovan, AT&T Community Specialist
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prmcknight
1 Message
5 months ago
Maybe this forum might work. I am trying to create a U-verse member ID so I can download the MacAfee security suite.
Something isn't working right
Thanks..Paul M
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