Poor Customer Support

My latest statement had a service charge on it of $149.37 for your service man to come to my house to replace a defective router-modem. I should not have been charged for that service. I called the AT&T service number and was connected with a service rep in the Phillipines. She was hard to understand because of her accent, She couldn't answer simple questions and she said that she fixed the error and in 12 hours I could log onto my AT&T account and see for myself that the error had been fixed. It had not. I also asked her if on the 15th my auto pay credit card would only be charged the regular charge of $40.10. She assured me that only $40.10 would be charged. Imagine my shock when I logged onto my credit card account and saw a pending charge of $189.47 when it should have been only $40.10. Now after more than 20 minutes on the phone with AT&T's Phillipine support person I will now have to go to your AT&T store and expell more of my time getting an error on my bill fixed which is there because of AT&T's error, not mine. AT&T needs to bring your support people back to the USA so your customers don't have go through this much trouble to fix something caused by your company. 20 years ago USA support would have fixed it in 5 minutes. Really fixed it.