POOR CUSTOMER SERVICE AND TREATMENT

To start off, records of all my calls are in your system for your review of my complaint. In May 2017 I called and established AUTO PAY for my Uverse account and inquired about bundled discount when adding my Direct TV to my AUTO PAY billing account. The operator ( over seas I am SURE) did not establish my Auto pay ( even though I gave them all my credit card billing info) and wrote in the notes I called to inquire about bundling Uverse/ DirectTV with no further action taken. Since this occured I have been billed for làte payments on both axxoints( ( I called DirectTV directly because when the operator tried to transfer me my call was dropped and setup AUTO PAY with Direct TV as well. We are now into October 2017 and to date I still do not have Around pay on my Uverse OR the $10 bundled discount I was told I would receive. I spoke with the most rude and unprofessional operator AGAIN today and she insisted she could not help me and offered to transfer me to billing at which time my call was yet again dropped and no attempt to call me back was made even though I verified my phone number with the billing agent. They say the can see I have AUTO PAY setup and that the payment has failed even after confirming that ATT has the correct card number. I AM tired of rude unprofessional operators and incompetent service after Months of attempting to set up a simple bundled Uverse and DirectTV AUTO PAY ACCOUNT. MY DIRECT PHONE NUMBER AND THE PHONE # ON MY ACCOUNT IS [edited for privacy – please do not post personal information] PLEASE FIX THIS !!!