dasims08's profile

Contributor

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1 Message

Tuesday, October 3rd, 2017 9:13 PM

POOR CUSTOMER SERVICE AND TREATMENT

To start off, records of all my calls are in your system for your review of my complaint. In May 2017 I called and established AUTO PAY for my Uverse account and inquired about bundled discount when adding my Direct TV to my AUTO PAY billing account. The operator ( over seas I am SURE) did not establish my Auto pay ( even though I gave them all my credit card billing info) and wrote in the notes I called to inquire about bundling Uverse/ DirectTV with no further action taken. Since this occured I have been billed for làte payments on both axxoints( ( I called DirectTV directly because when the operator tried to transfer me my call was dropped and setup AUTO PAY with Direct TV as well. We are now into October 2017 and to date I still do not have Around pay on my Uverse OR the $10 bundled discount I was told I would receive. I spoke with the most rude and unprofessional operator AGAIN today and she insisted she could not help me and offered to transfer me to billing at which time my call was yet again dropped and no attempt to call me back was made even though I verified my phone number with the billing agent. They say the can see I have AUTO PAY setup and that the payment has failed even after confirming that ATT has the correct card number. I AM tired of rude unprofessional operators and incompetent service after Months of attempting to set up a simple bundled Uverse and DirectTV AUTO PAY ACCOUNT. MY DIRECT PHONE NUMBER AND THE PHONE # ON MY ACCOUNT IS [edited for privacy – please do not post personal information] PLEASE FIX THIS !!!

ACE - Expert

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35K Messages

7 years ago

@dasims08, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. You should not post your full name or any identifying or private information such as your account number (and especially your security PIN) in such a forum. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.

You should instead click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the envelope in the upper right corner of this site, next to your avatar) in a business day or three. You can speed things up by including your name, Billing Account Number and the best way and time to reach you in that Private Message (not in a forum reply)..

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