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JGunderson04's profile



3 Messages

Sat, Sep 8, 2018 8:14 PM

**Please Read** Terrible Customer Service


12191167_10153794264489962_9103024434748943137_o.jpgThis blows my mind.  I just hung up with Customer Service. I called because my bill went up after the term of my promotional deal ended and I was hoping to lower the amount of my new bill.  Mind you, I have the lowest internet plan available at 25mbps... yes 25mbps which I was paying $40 a month for before it just went up.  I hate to admit - I was SOBBING on the phone explaining to this woman that I am a 100% Disabled Veteran on a fixed income and I cannot afford much.  To try and further my point, I explained that I have the lowest cost prepaid cell plan, the lowest tier of DirectvNow.  She said there's nothing she can do.  Military discount?  Nope.  Small discount for being a loyal customer for years & years?  Nope. After crying and begging on the phone I realized I was giving her way too much power so I hung up on her.  AT&T could flush millions down the toilet and never notice yet they can't even help a veteran (or anyone!) out who relies on internet for entertainment and to stay connected to society.  Unbelievable.  Having said all that, has anyone had a good experience with another internet provider? Woman Sad

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ACE - Expert


22.2K Messages


Cute puppy and thank you for your service.


Call back and ask for "Retentions".  Get pricing for other ISPs and see if AT&T can match it.  If not, be prepared to walk.


There's also the ACCESS program for those on SNAP.

my thoughts



19K Messages


NEW customer discounts for internet speed from 10M to 100M is $50 a month, a $10 discount off list price of $60.

It would be hard to get back to $40 when the current lowest price is $50.

You may be able to get $40 internet but that requires taking speed less than 10M which is 5M.

As most HD streams need 5.5 to 6 to function, lowering your speed to 5M would be watching (entertainment) SD programming instead of HD.


The ACCESS program referenced for 10M or 5M for $10 a month, if on SNAP.

This would provide some relief at a lower bandwidth.


And yes, thank you for your service from Navy vet.

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