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kimtran4540's profile

2 Messages

Thursday, September 21st, 2023 10:34 PM

please help

hi so i signed up for att awhile ago like in the beginning of summer and i was told id get $1000 worth of money in rewards card and that they’d be shipped to my house but i never got them they told me id be sent 5 cards worth $200 each i was sent an email saying that id have to claim the reward and i did but i was never mailed the reward 

Community Support


225.7K Messages

3 months ago

Hello @kimtran4540,

We understand your concern and let’s get the help you need!


If your service is activated less than 6 weeks ago then it will take 6 weeks from activation to receive the notification with instructions on how to claim the reward

claim the virtual reward on AT&T Reward Center ( where you will also be able to to track status of rewards and find further reward information.


If your service is activated more than 6 weeks ago, please contact reward Center at 877.258.1427


We hope this helps!

Leon (AT&T Community Forum specialist)

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