Payment claim: money is gone from my acct, nothing has been done by AT&T. Next step?
About 2 weeks ago in July I found out that the payment (almost 200 dollars) I made in June 29th supposedly was not received by AT&T. Even though my bank account clearly states that the check was cleared on June 29th. Of course, I have the proof of payment from my bank, as well as copies of the front and back of that check! And the front of the check clearly states: At&T. So how come they don't know about the payment?
Anyways, I started dealing with this issue 2 weeks ago. I called to AT&T customer service and spent about 4 hours going through a process and talking to different representatives, who clearly had no idea what they are doing or what I should do in this situation. After a lot of effort and dealing with unprofessional people, I finally got through to some guy who at least (sounded like he) was willing to assist me. He gave me this email: UCpaymentclaims@att.com and instructed me to email a proof of payment: copies of the check, letter from the bank, etc. He said it should take about a week to resolve this problem.
I emailed the proof of payment there, assuming that Claims department will receive it and deal with this problem. I didn't hear back for a week, so last Tuesday I started calling them and trying to find out what's going on. Customer service lady told me nothing was done and the claim wasn't even started. She was very surprised, that nobody gave me a claim #. So she started a claim for me a week ago. Once again, I emailed the proof of payment to this email address, now already with the claim #. Well, one more week has passed and I just called to AT&T customer service again this morning to find out if anything has been done about my claim. Turns out, nothing has been done yet again! The lady I talked to just now, can't see any activity or anything at all, happening to my claim in order to find out what's happened to 200 dollars payment! (bundle payment for a month of service, here included: home phone, Internet, TV)
What's my next step?