Rekisys's profile

Tutor

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11 Messages

Thu, Oct 27, 2016 8:29 PM

Partial Outage?

I am in Los Angeles. I woke up today and noticed many websites are not loading. Even some parts of AT&T's site fail to load. On the website downdetector many people in Southern California are reporting similar issues. Does anyone know what is happening? Or when this will be resolved?

Contributor

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1 Message

6 y ago

Did you ever solve this?

 

So many sites are off. Even sub sites.

 

cnn.com - works

 

money.cnn.com - nope

 

Att help!!

qw545

Scholar

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87 Messages

6 y ago

Just my luck that the most of the sites I usually visit each day are unreachable.  Testing other sites I'm finding about a third of them are unavailable while the others work perfectly.

aviewer

Expert

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10.1K Messages

6 y ago

Try changing your DNS server in your computer preferences - Network to Google (8.8.8.8).

Tutor

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11 Messages

6 y ago

It's been more than 5 hours since I woke up and had this problem. Still nothing has been fixed. Websites like Amazon still time out when trying to connect. No Live Chat option on AT&T support page even though it says "Our chat team is here to help," probably because I cannot load that part of AT&T website. Getting really frustrated.

Tutor

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11 Messages

6 y ago

Tried using 8.8.8.8 and 8.8.4.4 DNS server in my DD-WRT router and I'm still timing out.

Contributor

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2 Messages

6 y ago

I have same problem 😞

Contributor

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2 Messages

6 y ago

Same here, in Pasadena, for at least 4 hours now. Some websites (google.com) work fine, others (amazon.com) are unreachable. It is not a DNS problem, because using http://54.239.26.128 (= address of amazon.com) does not work either. Spoke to support, but they claim they have not heard of anyone else having this problem (you all don't count), and suggested replacing my router.

 

It would be nice if AT&T could just post a message about the specific problem they are having, with some estimate of when it would be solved. That would save all of us (including the support people) some time.

 

 

Contributor

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2 Messages

6 y ago

Same problem here in San Gabriel. Stuff like Google and YouTube work. Things like Amazon and others do not. It's not a router issue. Tested the connection with a proxy, and everything loads fine. I'm hesitant to contact support because I doubt they'll suggest anything I haven't tried.

qw545

Scholar

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87 Messages

6 y ago

Someone else mentioned that the sites they could get to were loaded very quickly.  I noticed that too, so I did a speedtest.  I'm subscribed to 24 Mbps speed and my connection timed at 27.75 Mbps.  That is by far the fastest speed I've ever recorded.

Tutor

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11 Messages

6 y ago

Where I am AT&T only offers 3 Mbps. Currently getting 2.7 Mbps. Most of the time I only get 2.7 - 2.8 Mbps. AT&T has no interest in upgrading the internet speeds in my area even though I live in Los Angeles.

Tutor

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11 Messages

6 y ago

Close to 10 hours since this ordeal started and nothing has changed. Many websites still unreachable. I've also noticed that if I have my cell phone connected to my wifi many apps will not load either. This has gone from "frustrating" to "AT&T not providing the service that I signed up for."

Contributor

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3 Messages

6 y ago

its been all day for me too.

 

weatherbug, flipboard wont load on my fone, but, my laptop has no problems...  Im thinking it would be easy for internet providers, (and maybe others), can notify folks via text, or email of problems and information, instead of having thier customer support lines get filled up and trying to troubleshoot things that arenot related to the problems they know they have.

 

 

Tutor

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4 Messages

6 y ago

Same in NE Los Angeles, since early afternoon.

Contributor

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1 Message

6 y ago

Same here in Alhambra. I worked from home this two weeks and I cannot access most of my work-related webpages. I tried to ping and tracert the IPs but it keeps timing out. Also tried changing my DNS to 8.8.8.8 but it wont work. Need a quick solution from ATT.

Tutor

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11 Messages

6 y ago

Close to 12 hours now and no resolution. Many sites still timing out.

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