H

New Member

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2 Messages

Wednesday, June 16th, 2021 7:33 PM

Outlook can't login to my sbcglobal.net account

On 6/8/21 Outlook on my PC stop updating email.  The error said login was rejected.  I get a window on my screen from outlook telling me to enter the email password which I did, nothing changed. As I investigated I found out I had Outlook 10 which Microsoft stopped supporting last year.  So I upgraded to Microsoft 365 with latest Outlook Release it loaded fine but I have the same problem, it fails login.  I have verified my settings with at&t website, I am using POP3.  I have changed my password 3times, removed all Unicode Characters.  I can go to the AT&T Currently website and login just fine.  My iphone can login and retrieve email just fine.

I was told by AT&T support 2 years ago I didn't need to create a secure email key and again in the last few days when I talked with AT&T support

I didn't do anything to my PC on 6/8/21 that would have changed anything.

Accepted Solution

Official Solution

Employee

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13 Messages

3 years ago

Email protocol

Inbound server

Inbound port

SSL

Outbound server

Outbound port

POP3

inbound.att.net

995

Yes

outbound.att.net

465


Make sure your Outlook settings are as above. Also it might be worth a shot creating secure mail key (takes 5min) and using that instead of your regular password.

How to create SMK (Secure Mail Key)
https://www.att.com/support/article/email-support/KM1240308/

ACE - Expert

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34.3K Messages

3 years ago

I think AtomicPotato's reference to the Secure Mail Key is your ticket.  Create the key and use it in place of your password when setting up Outlook.

AT&T changed their official policy to require the Secure Mail Key from clients that didn't support oAuth several years ago.  Apparently they've decided to commence enforcement of this sporadically over a period of many years for maximum confusion and angst.

(edited)

New Member

 • 

2 Messages

3 years ago

Secure Mail Key fixed the problem,

Thanks!

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