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M

New Member

 • 

1 Message

Thu, Sep 17, 2020 2:11 AM

old account

so i had to make a new account to ask this question and that is how come i'm locked out of my [email scrubbed] account, it seems i have the correct passwords and yet keep getting different messages telling me its incorrect. did my account get hacked?

Constructive

Employee

 • 

28.7K Messages

2年前

you would need to call  them

Constructive

Employee

 • 

28.7K Messages

2年前

and this is a customer populated forum not at&t. your logins with email, or any other services have nothing to do with this forum, its its own entity and requires a separate account from your others.

ATTHelp

Community Support

 • 

195.9K Messages

2年前

Hello @majesticalballs, let’s get you back into your account.

 

While we work on getting this issue resolved you can always access your email at Currently.com.

 

First we will touch on some “housekeeping” items.

  • Clear your history
  • Clear your cache and cookies
  • Make sure you are not using any saved login information

For your protection, we may lock your account after too many sign-in attempts. To troubleshoot this sign in issue we will either have to wait a full 24 hours or reset your password.

 

If you experience the same issues after following the above steps we recommend vising our email support page.

 

We hope this helps @majesticalballs, please let us know if we can be of any further assistance.

 

@KaneB, AT&T Community Specialist

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