Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
Allenls's profile



1 Message

Wed, Sep 25, 2019 1:38 PM

Not an active HSIA user- can not login

I am trying to complete the copyright infringement tutorial and I receive the error message that I am not an active HSIA user. Please help me resolve this as soon as possible. Thank you. 


Community Support


203.5K Messages

3 years ago

Hello @Allenls,

We're to help resolve your issue!

We have a troubleshooting forums post that goes over how to resolve the HSIA user error you're getting.
Follow all the steps listed and let us know if this resolved your issue.

Hope to hear from you soon!

Mihai AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.