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New Member

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9 Messages

Sun, Jan 23, 2022 3:47 AM

Not able to stream Ballys

Cannot stream Ballys on iPhone or Roku
ATTHelp

Community Support

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191.8K Messages

5分前

Happy to help you start streaming Bally on your iPhone and Roku, Deb4635!

 

Try signing out of the app, including your Bally Sports account, if you have one, and sign back in. This has helped several customers who were having trouble streaming on the Bally Sports app.

 

If that doesn't work, let us know what happens when you try to stream:

  • Are you unable to sign in?
  • Can you sign in, but can't stream?
  • What error messages are you getting?

This will help us determine if the problem is on our end or Bally's, and figure out how to proceed.

 

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

New Member

 • 

9 Messages

5分前

Able to sign in. 
wont stream

heres the message I get:

There is an issue playing this video.
Either you are not entitled to this
content or there is an error playing it.
Please contact support at
help.ballysports.com

ATTHelp

Community Support

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191.8K Messages

5分前

Thanks for the update, Deb4635. Did you try the troubleshooting steps we sent?

 

Aminah, AT&T Community Specialist

New Member

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9 Messages

5分前

I even deleted Ballys app and reinstalled. Doesn’t work on Roku either. 

tonydi

ACE - Guru

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4.9K Messages

5分前

What did support at Bally's say?

New Member

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9 Messages

5分前

They were no help. Just basically delete everything and start over

ATTHelp

Community Support

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191.8K Messages

5分前

Hi, Deb4635.

 

Have you tried resetting your U-verse credentials, that you use to log into the app?

 

We recommend that you reset your password as this may resync your services and your account.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

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9 Messages

5分前

I did that too lol

ATTHelp

Community Support

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191.8K Messages

5分前

Thank you for that information, @Deb4635!

 

Have you attempted to stream the content via a desktop or laptop? If so, do you continue to get the same error message?

 

Also, how long ago were you able to successfully stream content from the app? That can help us establish a timeline of events that may have lead up to the error occurring.

 

Let us know!

 

CalebP, AT&T Community Specialist 

New Member

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9 Messages

5分前

Haven’t tried on my desktop

its been at least a month I would say

ATTHelp

Community Support

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191.8K Messages

5分前

Hi, @Deb46351

 

Let's have you try streaming it from your desktop so we can determine if it's something account related or device related.

 

We look forward to hearing your results!

 

CalebP, AT&T Community Specialist 

New Member

 • 

9 Messages

5分前

I’m at work all day till 11 pm so I’ll try tomorrow

ATTHelp

Community Support

 • 

191.8K Messages

5分前

Thank you for that info, @Deb4635!

 

We will be here awaiting your response!

 

CalebP, AT&T Community Specialist 

New Member

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3 Messages

3分前

I have this same issue.  How did you fix it Deb? 

New Member

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9 Messages

3分前

You must be a DirecTV subscriber in order to access Bally's sports programming. I had this problem last Fall. It's a contractual issue, not a technical issue. 

(edited)

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