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Not able to stream Ballys
Cannot stream Ballys on iPhone or Roku
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Updated
2分前
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ATTHelp
Community Support
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189.5K Messages
4分前
Happy to help you start streaming Bally on your iPhone and Roku, Deb4635!
Try signing out of the app, including your Bally Sports account, if you have one, and sign back in. This has helped several customers who were having trouble streaming on the Bally Sports app.
If that doesn't work, let us know what happens when you try to stream:
This will help us determine if the problem is on our end or Bally's, and figure out how to proceed.
We'll be awaiting your response!
Aminah, AT&T Community Specialist
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Deb4635
New Member
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9 Messages
4分前
Able to sign in.
wont stream
heres the message I get:
There is an issue playing this video.
Either you are not entitled to this
content or there is an error playing it.
Please contact support at
help.ballysports.com
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ATTHelp
Community Support
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189.5K Messages
4分前
Thanks for the update, Deb4635. Did you try the troubleshooting steps we sent?
Aminah, AT&T Community Specialist
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Deb4635
New Member
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9 Messages
4分前
I even deleted Ballys app and reinstalled. Doesn’t work on Roku either.
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tonydi
ACE - Guru
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4.2K Messages
4分前
What did support at Bally's say?
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Deb4635
New Member
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9 Messages
4分前
They were no help. Just basically delete everything and start over
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ATTHelp
Community Support
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189.5K Messages
4分前
Hi, Deb4635.
Have you tried resetting your U-verse credentials, that you use to log into the app?
We recommend that you reset your password as this may resync your services and your account.
Let us know if this helps.
Marc, AT&T Community Specialist
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Deb4635
New Member
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9 Messages
4分前
I did that too lol
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ATTHelp
Community Support
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189.5K Messages
4分前
Thank you for that information, @Deb4635!
Have you attempted to stream the content via a desktop or laptop? If so, do you continue to get the same error message?
Also, how long ago were you able to successfully stream content from the app? That can help us establish a timeline of events that may have lead up to the error occurring.
Let us know!
CalebP, AT&T Community Specialist
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Deb4635
New Member
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9 Messages
4分前
Haven’t tried on my desktop
its been at least a month I would say
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ATTHelp
Community Support
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189.5K Messages
4分前
Hi, @Deb46351
Let's have you try streaming it from your desktop so we can determine if it's something account related or device related.
We look forward to hearing your results!
CalebP, AT&T Community Specialist
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Deb4635
New Member
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9 Messages
4分前
I’m at work all day till 11 pm so I’ll try tomorrow
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ATTHelp
Community Support
•
189.5K Messages
4分前
Thank you for that info, @Deb4635!
We will be here awaiting your response!
CalebP, AT&T Community Specialist
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Kyler027
New Member
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3 Messages
2分前
I have this same issue. How did you fix it Deb?
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fmpotter
New Member
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9 Messages
2分前
You must be a DirecTV subscriber in order to access Bally's sports programming. I had this problem last Fall. It's a contractual issue, not a technical issue.
(edited)
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