Tutor
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4 Messages
No return calls regarding over charges to my dsl account
Overcharged for my dsl monthly account but cannot get anyone to answer the phones, and cannot log in. Says it does not recognize me. Emailed and they say to log in on AT&T or call. hmmmm. I was overcharged ovr $60.00 this month from their automatic payment system. I will be discontinuing automatic payments from now on if i can ever talk to someone. I even tried chat and it wants my uverse account; I have dsl.
diinman
Tutor
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4 Messages
10 years ago
also, i don't know my account number since it is paperless and I can't log in
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello diinman,
I'm sorry you're having an issue with your billing. Our team can help you with that. Please send a private message by clicking here with your name, phone number and the best time you can be reached. One of our Social media care specialists will contact you to assist.
Please let me know if you have any questions.
Thank you,
Dmitriy
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TheOldGrouch
Contributor
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1 Message
10 years ago
This is exactly why I will never do automatic bill pay with AT&T. One has to wonder exactly how many millions of dollars AT&T has harvested over time from people who were overcharged on their bills and simply never noticed because it was just a few dollars or simply gave up because AT&T c.s. is all but useless. They have suddenly decided to try overcharging me by just a few dollars for the last two months. Both times I caught it and went directly on tha chat with c.s. to get it resolved. I go through the whole speil with the first c.s. rep, only to have him or her hand me off to some elas in the "appropriate department" (as in just another c.s.rep across the room), and I have to go through the entire thing again, even after the second rep supposedly reads all of the initial transcript. Callin c.s. is a gamble as you may or may not get someone who can actually speak english that is understandable.
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