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bpars3's profile

Contributor

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1 Message

Tue, Jan 8, 2019 12:38 AM

New Subaccount cannot receive emails

I set up a subaccount on Friday, January 4, for my son.  Since then, his account has yet to be able to receive any email sent to the address.  When I have sent an email to my son's account, I receive back a message saying that the account is "Suspended inactive account".  

 

I have contacted AT&T three times, twice I was able to speak to an agent.  One agent said it wasn't an issue with AT&T and the other agent said they had to look into the issue and would get back to me in an hour or two.  That was two days ago.  I have created another subaccount for my son, but we are having the same issues with this address.  Are subaccounts not able to receive emails?  Are they only able to send emails?  Or is there some kind of an issue going on?  Any help would be greatly appreciated.

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.2K Messages

4 y مضت

Hi @bpars3!

We're happy to help you! Are you able to send an email on your subaccount?

You can also view this article to get details on how to manage your Subaccount.

Hope this helps!

Yetty, AT&T Community Specialist.

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