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JohnBoggs's profile

New Member

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2 Messages

Thursday, February 16th, 2023 3:50 PM

New phone can't get in account to set it up

Got a new phone. Login and password need redone. Can't get in to redo

ACE - Expert

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64.7K Messages

1 year ago

Cell phone or landline? What does that have to do with internet service? Why do you think you need to login to anything to set it up? Only a prepaid cell phone would require logging in to select and pay for a plan. Maybe try the appropriate phone forum.

New Member

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2 Messages

1 year ago

Want to put home manager back on cell phone

Community Support

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232.1K Messages

1 year ago

Let's get you back into your MyATT account, @JohnBoggs!

 

First, we recommend attempting to reset the password on your end using these steps:

  1. Go to reset your password.
  2. Enter your user ID and the last name associated with your ID.
  3. Choose your verification method and follow the prompts.
  4. Enter and confirm your new password.

Along with those steps, can you let us know if you receivng an error code of any kind? This will help us provide more personalized troubleshooting.

 

After giving these steps a try, if you are stil unable to log in, please let us know! This way we can see what reset options are avilable on our end.

 

CalebP, AT&T Community Specialist 

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