New Internet Contract after Moving? Cancelling requires paying early termination fee?
Have been an AT&T wireless customer for several year. I had AT&T fiber (100Mbps, $40/month) in my old address for more than 12 mo and already fullfilled the 1-year contract. Recently in Aug 10 2019 I moved to a place, but at the installation the technician had to downgrade the service to 10Mbps because of availability and he didn't know when I asked if the price will change. When the bill comes out, I was still charged for $40/mo with the 10Mbps service. 10Mbps is super slow, even for streaming the video. I called but the rep said 10Mbps is the fastest I can get and I am still paying $40 per month. So I called again to cancel the service. Now the agent said the contract is renewed when I moved. I am stuck in a new 12-month commitment and is charged with $180 early termination fee. That's rediculous!
1. I didn't see any contract renew during moving.
2. I wasn't agreed on 10Mbps when placing the moving order. The techinician told me he had to during the installation, and he admitted that 10Mbps is very slow and told me I can call AT&T rep to cancel the service.
3. I am cancelling within 30 days and am very unsatisfied with the new internet service (both speed and price: $40/mo for 10Mpbs, who would be satisfied with that). And AT&T still charges me a cancellation fee!