mjgehring's profile

New Member

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1 Message

Monday, March 6th, 2023 9:00 PM

Never received $300 Credit

Hello,

My name is Matt Gehring. I recently moved cities, and was going to cancel my AT&T account because of the terrible service. The salesmen that worked with me was fantastic, and told me if I renew my accoung and continue internet in my new city, I would receive a $300 credit with a 12 month contract. Surprise, that never happened. At this point I'm over it. You have 3 days to correct this or I am moving both my internet provider and cell phone service to another provider. I have no idea how a company of this magnitude could be so clueless, without being corrupt.

Excuse my frustrations, but i'm at my wits end. Please either issue my $300 credit, or let me know that it's not going to happen so I can move to a better service.

Thanks,

Matt Gehring

Community Support

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229.7K Messages

1 year ago

Hey there! We understand your frustration @mjgehring, and we'd be happy to check into your credit request. 

 

In order to take a closer look into this, and to see what is happening with your credit we'll need to authenticate your account in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist

New Member

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20 Messages

1 year ago

I feel your pain, they told me I'd get $500 visa gift card, but I had to wait up to 6 months. Come to find they say that because if you don't say you didn't receive it in a 4 month window, you forfeit. They also deleted all my conversation history so there is no proof of the $$ offered. I have screenshots of the $$ offered so now ATT is ignoring me. Customer service used to be awesome, now it's worse that Charter ever was. They could pay what they promised to keep a customer or spend a hundreds times that trying to get a customer back and it seems they'd rather do the latter.

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