Community Support
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1.3K Messages
Need Immediate DSL or Landline Assistance?
Our forums group can only provide limited assistance regarding land-line and DSL accounts. For billing, missed appointment, or loss of service, please utilize our chat features list below:
For landline service (Home Phone) click here
For DSL service, click here
For Digital Home Phone service click here
Have an appointment concern or other request?
Our chats can assist you with any concern you may have including billing concerns, service issues, appointment requests or changes, and account changes.
Have another service? You can also use our AT&T Chat option to connect with one of our live representatives by clicking here.
-ATTDSLCare
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JerimynalWiley
Contributor
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1 Message
5 years ago
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ATTHelp
Community Support
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210.7K Messages
5 years ago
Hi there!
We are sorry for the trouble with the recent order. We will be glad to help. To assist further, we need to gather more information. If you could, please send us a Private message by clicking <Here> that includes your account number and contact telephone number we would appreciate it.
Mike, AT&T Community Specialist
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david144
Contributor
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1 Message
5 years ago
Problem with land line
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toilandtrouble1
Contributor
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1 Message
5 years ago
I have had an ATT Dail Up email address for years that I want to cancel for non use. I don't know my account number since it was payed by auto on my credit card. My profile doesn't give me an account number. I call ATT but all I get is the automated system run around and I can never get a person. The ATT web site does not offer an email address for customer service. How can I contact a person to cancel my service? My only other recourse would be to tell AMEX to refuse payment but I don't want the ATT hounds after me. Somebody please advise how to reach a live human being inside ATT. Thank you.
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3rdandbell
Contributor
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1 Message
5 years ago
i called four times and was put on music hold forever. Is that even legal?
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Patalvadd
Contributor
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2 Messages
5 years ago
I have a sbcglobal.net account and do not have an at&t account. How do I get into my account. I also forgot my password to my account. I do business through my email so I need a quick respond
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mcrider_
Contributor
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1 Message
5 years ago
Why can't I chat about a landline bill?
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California02
Contributor
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2 Messages
5 years ago
I have been trying to get landline service since December 2017. I am working to purchase a home and need access to the land line to send and receive faxes and respond immediately to our Broker. I was promised landline service by 8pm on 1/8/18 after submitting a request on 12/27/18 but I have received no service and the ATT Service Center Representative refused to let me speak to a supervisor. Who can I speak with to get immediate assistance?
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ATTHelp
Community Support
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210.7K Messages
5 years ago
Hello @California02,
Hello I see you are trying to set up landline service for your new home. In order to get this issue resolved you will have to call a specialist in our landline department.
The phone number is 800-288-2020, they will be more than happy to assist you. If you have any questions please feel free to private message us at @ATTCares.
I hope you have a wonderful day!
Jeff AT&T Community Specialist
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xsstest1337
Contributor
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3 Messages
5 years ago
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