Need Immediate DSL or Landline Assistance?

I am reminded every month why I left AT&T for my cell phone services and now only have a home phone land line - which will be cancelled sooner or later.

I initially had 2 land lines, one used primarily for business purposes as a fax line. Way too expensive via AT&T, not needed any more. Weary of spending long wait times by calling customer service direct, I resorted to chat, also intent on keeping documented transcript. Chat initiated on 01/28/2017, confirmed that second land line would be cancelled.

Following month, bill still shows 2nd land line charges. Had not received any email confirming the cancellation order. This time I CALLED on 02/27/2017 and was referred to Loyalty Department. Confirmed my REQUEST that the 2nd line be cancelled and noted that I had transcript of chat confirming. BTW - chat reps and phone reps are always courteous and helpful - but ACTION never gets processed or reflected online.

Loyalty Dept rep confirms cancellation and applies credit, but cautions re:online account update delays due to billing cycle, etc .

Fast forward to online current bill: STILL SHOWS CURRENT CHARGES for cancelled land line. I have confirmation# of cancellation order and detailed notes regarding rep I spoke with. Paid my bill today, deducting the additional, incorrect charge.

Tiresome. Why can't AT&T clean up their online billing?!

I am posting here as it is a Sunday and customer support not available by phone. Tried chat, but received "Chat Busy" multiple times when I attempted to initiate a chat in order to document this issue. ALSO! I am documenting here on the forum in case the online billing continues to show incorrect and/or late charges!

I have land line service (POTS).  I try to change to a different service plan (by calling or using the website CHAT feature). The operator tells me that they made the change. But, next bill, I am still on the old plan.  Each time I try, the operator claims the change has been made. But, it's not true.

Does this happen to others?  Is it a scam?  They don't want me to change to a lower priced plan, so leave me stuck on the old plan "by accident"?

I note that this post was moved here to the AT&T Internet Account forum.  I hope that the right people see it here.

I have been having a slew of problems with my account and service since last Thursday.. I called to add a line to my wireless account, as well as get a new device. I was told that my credit check was denied due to an old home phone balance with over 500 dollars under the phone number *****. Supposedly it was owed from 2014, which is when i switched from the basic att home phone and high speed internet to the digital Uverse service. I also took the ***** number with me, as it currently my uverse home number. I do not understand why I was continuously billed for the basic home and internet when i switched to uverse and my account was still in good standing.. If it wasnt how on EARTH could i keep the same number and my service not be interrupted this whole time? Yet a 500 debt is on my account from around the time i switched. I called Thursday to inquire. After endless minutes of being transferred to no avail, I was told by a representative that they would have to wait 48 hours to pull up the archives from the old bill so they can confirm the dates & clear that off of my account. I call back today, and got the runaround AGAIN. Everyone i spoke to acted as if they understood yet they kept transferring me to departments that couldnt help me. I mentioned that I was told to call back in 48 hours, (hopng that maybe the representatives i had been talking to had made notes or something) and still everyone i talked to acted as if they nothing of what i was talking about.. I have called several numbers to try to resolve this issue to no avail. I have been a loyal att customer for years, I always my bill & its a bit frustrating to be overcharged, and at the same time unable to get half decent customer service from a company that i have been with almost a decade. I also reached out to ATTcustomer care on here who said they would review my accoubt 4 days ago and has yet to reply.. My next step will b canceling all of my at&t services because the customer service on every end has been horrible[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

I've noticed an inconsistent ring pattern for incoming calls on my landline phone.  Some calls, the ring is only 1 second long, while others it is 2-3 seconds long.  After a technician has come out and "done everything", it still happens.  It doesn't matter what type of call (mobile or landline) that comes in, the inconsistencies are still happening.  The tech even tried calling in while he was at the house, but my phone never rang.  It was connected like it should be on all points, inside and out.  The issue is not with my phone equipment at all, which seems to have uncovered more possible underlying issues.

My question is: what is the standard length (measured in seconds) for an incoming ring?  Understandably, at times, the first ring may be shorter than those that follow.  But, when each ring is only 1 second long, there's an issue with the CO equipment, the main box, or somewhere in the lines leading up to my house.  This is the only place I've lived where the rings have been noticeably different/inconsistent.

Whether this matters or not, the switch type here is an RSC (hosted by a DMH), which is essentially the same as a DMS switch.  I've lived elsewhere with DMH and 5E switches, none ringing like it does here.

Any feedback is welcomed.

It seems like every year my internet DSL service bill gets increased.  I remember starting out at a decent low cost and pretty soon I'll be paying over a hundred dollars just for internet not including phone and TV service.  I understand that maintenance charges need to be charged but is there a cap to how much AT&T can increase?  Will these increases go up and up until I can no longer afford internet from AT&T?  I have never said anything before and have just accepted the increase in service and keep paying it.  I must admit I am feeling disappointed in these constant price increases for DSL.

Our landline was out for another 3 days - (second time in five days) - and we just received our bill.  As expected, no credit for current outage is on the bill as the bill was generated before outage was fixed.  The second step is contacting ATT for the per diem refund.  Respectfully: we simply do not have the patience to go through yet another calling sequence with reps (issuing a small credit claiming to value our customer loyalty).  We don't blame the reps, we blame ATT as a whole.  For a company who profits from communication - half the time the reps cannot be heard, talk fast, don't listen. Weary of scripted responses and being shuffled from department to department, we will pay the $4.20 (based on the 1.40 per day credit we received from previous outage).