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ATTDSLCare

Community Support

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1.3K Messages

Wed, Aug 24, 2016 7:42 PM

Need Immediate DSL or Landline Assistance?

Our forums group can only provide limited assistance regarding land-line and DSL accounts. For billing, missed appointment, or loss of service, please utilize our chat features list below: 


For landline service (Home Phone) click here

For DSL service, click here

For Digital Home Phone service click here

 

Have an appointment concern or other request?

 

Our chats can assist you with any concern you may have including billing concerns, service issues, appointment requests or changes, and account changes.

 

Have another service? You can also use our AT&T Chat option to connect with one of our live representatives by clicking here.

 

 

-ATTDSLCare

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Contributor

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1 Message

3 years ago

how to enable network mode on my phoenix2 k371,the network mode is missing is permanent on edge.please help me out am not enjoying my browsing on the

Contributor

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2 Messages

3 years ago

I've had no phone service for almost two weeks!!! Smiley Sad

 

I've spoken with a nice robot Robot Indifferent several times (who pretends to type and put notes on my ticket).

And chatted with Steve (who may or may not be a robot).

 

Nothing comparable ever happened with Brighthouse/Spectrum cable.  1) they let you speak with an actual human being 2) they fixed what ever problem I had in 2-3 days.  They do charge more - maybe it's true "you get what you pay for (or not)".

 

It's a pain, but I'm going to investigate switching my phone to Brighthouse/Spectrum next week. I kind of need a phone.

Contributor

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1 Message

3 years ago

With the new changes made to AT&T website the personal section is missing. I am not a business but now I can't access my personal home phone account. Why was this done?

Tutor

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2 Messages

3 years ago

I have gone without service for 13 weeks have called upwards of 18 times; with no avail. Still no one fixed the problem. Finally I just canceled and went to Comcast as a service provider. I have today to get the number ported over and a sufficient refund an hour and on indefinite hold 34 minutes. Why??? Why do i need to do a credit check when you mishandled my account. Why do I have to prove anything? Look at the bill and see the time a phone call was received or made and that will tell you an accurate time the service had been out

Tutor

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2 Messages

3 years ago

Just wanted to know why you even bother when no one comes out you get service dates for three weeks in the future for an immediate issue and no one ever even calls and says they aren't coming. Tired of being on hold. Horrible customer service

Contributor

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1 Message

3 years ago

We have a combination package that includes phone service. We have straight talk home service now. How do we switch that number to our AT&T number?
romad

Scholar

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356 Messages

3 years ago

I currently have Combined Billing of my AT&T POTS landline bill and my AT&T Wireless Services bill. In 2018 I will move to a state where AT&T is not authorized to provide POTS landline service but is allowed to provide AT&T Wireless Services so I will be cancelling my landline service when I move. Since I don't want to have a problem with my AT&T Wireless Services bill, I plan on ending my combined billing and returning to separate bills for each service. How far in advance should I do this so as to make sure AT&T provides the correct separate bills? I was thinking 6 months but should I do it sooner?

Contributor

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1 Message

3 years ago

ATT is not available in my area.  Will I receive concession if I get a landline from the cable company in my zip code?

Contributor

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1 Message

3 years ago

Here's a reason why ...

 

AT&T: Hello! Thanks for being a valued AT&T customer! How can I help you?
Jinkee 😧 Hello, Tom. My name is Jinkee D. I’ll be happy to help you today. How may I help you?
Tom: Hi JD, I'd like to consider a less expense landline phone plan.
Jinkee 😧 I can help you with getting a lower phone plan.
Jinkee 😧 In order to help you, make you aware of all of your options, and ensure you get the best available value, I will be asking you a few questions.
Tom: Is there a pay-per-use plan with no long distance?
Jinkee 😧 We do have Phone 200 includes unlimited calling to AT&T digital home phone customers plus 200 minutes of outgoing calling to everyone else within the U.S .and U.S. Territories. After using all 200 minutes it would be a low $0.07 per minute. This plan includes Voice mail/Voice mail to text and 25+ features for $20 per month, plus taxes and fees.
Jinkee 😧 Will this work for you?
Tom: no
Tom: what is the absolute cheapest plan you have?
Jinkee 😧 Yes, Tom. That is actually the cheapest plan that we have.
Tom: please look here ... https://www.shop.att.com/plancomparison.jsp
Tom: Can I get the AT&T One Rate® 10¢ Nationwide Direct Plan ?
Jinkee 😧 Oh! Thank you for sharing that with me. Let me check the availability of the Direct Plan.
Jinkee 😧 I am still checking, I will be right with you.
Tom: thank you
Jinkee 😧 Tom, just to clarify, are you looking to get this phone plan with your wireless service?
Tom: no. this is for my landline 314.832.xxxx
Jinkee 😧 Thank you so much for confirming that.
Jinkee 😧 Tom, to ensure your request is handled properly, I may need to connect you to an Specialist for our regular land line service.
Tom: ok
Jinkee 😧 Let me check the our Chat Specialist.
Jinkee 😧 Please keep this conversation window open as I transfer you via chat.
You are being transferred, please hold...
Jinkee D has left the chat
AT&T: We are currently experiencing very high chat volumes which may cause long delays. An agent will be with you as soon as possible.
Agent Aileen enters chat
Aileen: Hi, thank you for your patience. My name is Aileen and I'll be happy to assist you today. Give me a moment to review your request.
Tom: thanks
Aileen: You are welcome, Tom.
Aileen: Thank you for waiting, I truly appreciate your patience.
Aileen: Tom, I can help you with that.
Aileen: May I get a Mobile telephone number that we may use to reach you via phone or text with information about your AT&T services?
Tom: 314.406.xxxx
Aileen: Thank you.
Aileen: Please give me 2 minutes, let me check with the resources and update the any lower plan available for you.
Aileen: I am still working on it.
Aileen: Please stay connected.
Tom: ok
Aileen: Thank you.
Aileen: Thank you for waiting, I truly appreciate your patience.
Aileen: Tom, I see that the downgrade option is available for your home phone service.
Tom: good
Aileen: Thank you.
Aileen: I have limited access only, in this case I will go ahead and connect the chat with the sales team to downgrade the phone service.
Tom: you guys really make it difficult to switch to this plan 😞
Aileen: I am really sorry to know that.
Aileen: I have added detailed notes on your account.
Aileen: They will help you to downgrade the plan and down the bill.
Tom: thank you
Aileen: You are welcome.
Aileen: Please stay connected.
Aileen has left the chat
You are being transferred, please hold...
Agent Duke enters chat
Duke: Hello, my name is Duke. I'll be happy to help you. May I have your name, please?
Tom: Tom S
Duke: Thank you for the name confirmation.
Duke has left the chat
You are being transferred, please hold...
AT&T: Thank you for your patience. Please continue to wait.
Tom: Seriously? A fourth transfer just to make a plan change??
Tom: This is getting ridiculous.
AT&T: Thank you for your patience. Please continue to wait.
AT&T: Our agents are currently assisting other customers. Your approximate wait time is 8 minutes. Please wait and the next available agent will assist you.
Tom: Now it is ridiculous. Change my plan for 314.832.xxxx to AT&T One Rate® 10¢ Nationwide Direct Plan and then call me at 314.406.xxxx to confirm it is done. Thanks.
AT&T: Your approximate wait time is 0 minutes.
Agent Shauna enters chat
Shauna: Hello! Tom, thank you for contacting DIRECTV NOW. My name is Shauna. 🙂
Shauna: Nice to meet you. 🙂
Shauna: Are you with me Tom?
Shauna: I haven't heard from you, just to confirm are you receiving my response
Shauna: Since we have not received any response we will now be closing this session, please contact DIRECTVNOW Chat support in the future if you need additional assistance further support be required, check out our Help Center at https://help.directvnow.com/hc/en-us
Thank you for chatting with us today. The agent has left this conversation. Please continue to browse our website and use our self-service options.

Contributor

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1 Message

3 years ago

I would really like to know why my fees and other charges are more than my monthly plan amount. This is about as ridiculous as can be. 

Contributor

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1 Message

3 years ago

I recently signed up for att unlimited plus, 4 lines and. Home WiFi hotspot, bundled with direct tv. I Bsolutely did not want the home phone, which the in store rep assured me was completely free. Now I am being charged a monthly service charge of 20 plus about 30in taxes, and an activation fee also.
Brand User
ATTHelp

Community Support

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136.4K Messages

3 years ago

Hi there!


We are sorry for the trouble with the recent order. We will be glad to help. To assist further, we need to gather more information. If you could, please send us a Private message by clicking <Here> that includes your account number and contact telephone number we would appreciate it.


Mike, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

Problem with land line

 

 

Contributor

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1 Message

3 years ago

I have had an ATT Dail Up email address for years that I want to cancel for non use.  I don't know my account number since it was payed by auto on my credit card.  My profile doesn't give me an account number.  I call ATT but all I get is the automated system run around and I can never get a person.  The ATT web site does not offer an email address for customer service.  How can I contact a person to cancel my service?  My only other recourse would be to tell AMEX to refuse payment but I don't want the ATT hounds after me.  Somebody please advise how to reach a live human being inside ATT.  Thank you.

Contributor

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1 Message

3 years ago

i called four times and was put on music hold forever. Is that even legal? 

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