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ATTDSLCare

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1.3K Messages

Wed, Aug 24, 2016 7:42 PM

Need Immediate DSL or Landline Assistance?

Our forums group can only provide limited assistance regarding land-line and DSL accounts. For billing, missed appointment, or loss of service, please utilize our chat features list below: 


For landline service (Home Phone) click here

For DSL service, click here

For Digital Home Phone service click here

 

Have an appointment concern or other request?

 

Our chats can assist you with any concern you may have including billing concerns, service issues, appointment requests or changes, and account changes.

 

Have another service? You can also use our AT&T Chat option to connect with one of our live representatives by clicking here.

 

 

-ATTDSLCare

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Tutor

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4 Messages

4 years ago

I contacted AT&T today via chat because that was the only way I could get through. After 20 minutes stating the same thing over & over they told my a supervisor would contact me. Well he did. After another 20 minutes went by I was transfered 2 times and then finally disconnected. No one has returned my call since then. Our landline has been down for 2 days. My husband is on 24 hour oxygen support and has no way of calling 911 in case of an emergency. AT&T  has provided us with the worse service ever. If something happens to my husband while I'm at work it will be totally on you because my work in one and a half hours from my home. "WORSE SERVICE EVER"

Tutor

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4 Messages

4 years ago

The actual subject I posted was...

 

Re: No Landline - My Husband is on 24 hour oxygen support

 

AT&T is showing    Re: No technician and wrong area code

 

 

Contributor

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1 Message

4 years ago

Unable to get service for me mother in an assisted living home in Florida. She was given a u-verse number when we requested a regular landline. She can call out, but we can not call in. We get a fax. Att assigned her another phone number and it worked for a few days and then it was disconnected. So far our family has spent about 9 hours talking to Att on the phone about this. We are tranferred, hung up on and not called back when promised. The U-verse number is in another person's name. I was told two days ago that att needed to disconnect the u-verse number before They could connect the other number, but when the att customer service person asked the u'verse person to do this they said they could not because the u-verse number is not in my mother's. I was promised that a supervisor would get back to me but they have not. My brother tried yesterday and someone was supposed to call him back but did not. It is impossible to get a case number or have any continuous conversation. Any suggestions as to how to get help. So far Att has done nothing. Att has has a monopoly in the assisted living facility.

Tutor

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7 Messages

4 years ago

AT&T Service was working the pole outside my house - the business line I have had in my house for about 15 years, which I was using at the time to talk with a client, began to noise up with test tones.  I went out and respectfully asked that they use another pair in the cable.  They kept working, next thing I knew my service was disconnected.  I went out and showed them (using wireless phone) that I had been cut off.  They continued to work then left without restoring my service - as near as I can tell, just took the cable pair I was assigned and gave it to someone else, leaving me without the business service I have paid for.

 

When I tried to phone in the problem, I was informed that my corporate service manager would need to receive a trouble ticket from the IT department (in Boston) who receive and pay the invoices.  The sheer disrespect for customer service and lack of attention to quality is quite frankly dumbfounding - in a competitive world this company would have been out of business long ago, but I guess if you can bribe regulators to prevent competition then you don't have to worry about minor things like customers and service.

Contributor

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1 Message

4 years ago

i have a financial issue and I need to get all call records to and from a particular local number made on my land line. can you help?

Contributor

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3 Messages

4 years ago

I am reminded every month why I left AT&T for my cell phone services and now only have a home phone land line - which will be cancelled sooner or later.

 

I initially had 2 land lines, one used primarily for business purposes as a fax line. Way too expensive via AT&T, not needed any more. Weary of spending long wait times by calling customer service direct, I resorted to chat, also intent on keeping documented transcript. Chat initiated on 01/28/2017, confirmed that second land line would be cancelled.

 

Following month, bill still shows 2nd land line charges. Had not received any email confirming the cancellation order. This time I CALLED on 02/27/2017 and was referred to Loyalty Department. Confirmed my REQUEST that the 2nd line be cancelled and noted that I had transcript of chat confirming. BTW - chat reps and phone reps are always courteous and helpful - but ACTION never gets processed or reflected online.

 

Loyalty Dept rep confirms cancellation and applies credit, but cautions re:online account update delays due to billing cycle, etc .

 

Fast forward to online current bill: STILL SHOWS CURRENT CHARGES for cancelled land line. I have confirmation# of cancellation order and detailed notes regarding rep I spoke with. Paid my bill today, deducting the additional, incorrect charge.

 

Tiresome. Why can't AT&T clean up their online billing?!

 

I am posting here as it is a Sunday and customer support not available by phone. Tried chat, but received "Chat Busy" multiple times when I attempted to initiate a chat in order to document this issue. ALSO! I am documenting here on the forum in case the online billing continues to show incorrect and/or late charges!

jice

Scholar

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108 Messages

4 years ago

I have land line service (POTS).  I try to change to a different service plan (by calling or using the website CHAT feature). The operator tells me that they made the change. But, next bill, I am still on the old plan.  Each time I try, the operator claims the change has been made. But, it's not true.

 

Does this happen to others?  Is it a scam?  They don't want me to change to a lower priced plan, so leave me stuck on the old plan "by accident"?

 

 

jice

Scholar

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108 Messages

4 years ago

I note that this post was moved here to the AT&T Internet Account forum.  I hope that the right people see it here.

Contributor

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1 Message

4 years ago

I have been having a slew of problems with my account and service since last Thursday.. I called to add a line to my wireless account, as well as get a new device. I was told that my credit check was denied due to an old home phone balance with over 500 dollars under the phone number *****. Supposedly it was owed from 2014, which is when i switched from the basic att home phone and high speed internet to the digital Uverse service. I also took the ***** number with me, as it currently my uverse home number. I do not understand why I was continuously billed for the basic home and internet when i switched to uverse and my account was still in good standing.. If it wasnt how on EARTH could i keep the same number and my service not be interrupted this whole time? Yet a 500 debt is on my account from around the time i switched. I called Thursday to inquire. After endless minutes of being transferred to no avail, I was told by a representative that they would have to wait 48 hours to pull up the archives from the old bill so they can confirm the dates & clear that off of my account. I call back today, and got the runaround AGAIN. Everyone i spoke to acted as if they understood yet they kept transferring me to departments that couldnt help me. I mentioned that I was told to call back in 48 hours, (hopng that maybe the representatives i had been talking to had made notes or something) and still everyone i talked to acted as if they nothing of what i was talking about.. I have called several numbers to try to resolve this issue to no avail. I have been a loyal att customer for years, I always my bill & its a bit frustrating to be overcharged, and at the same time unable to get half decent customer service from a company that i have been with almost a decade. I also reached out to ATTcustomer care on here who said they would review my accoubt 4 days ago and has yet to reply.. My next step will b canceling all of my at&t services because the customer service on every end has been horrible[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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1 Message

4 years ago

I got just home phone plan but in trying to change it lower plan since I get Texas benefits

Contributor

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1 Message

4 years ago

I've noticed an inconsistent ring pattern for incoming calls on my landline phone.  Some calls, the ring is only 1 second long, while others it is 2-3 seconds long.  After a technician has come out and "done everything", it still happens.  It doesn't matter what type of call (mobile or landline) that comes in, the inconsistencies are still happening.  The tech even tried calling in while he was at the house, but my phone never rang.  It was connected like it should be on all points, inside and out.  The issue is not with my phone equipment at all, which seems to have uncovered more possible underlying issues.

 

My question is: what is the standard length (measured in seconds) for an incoming ring?  Understandably, at times, the first ring may be shorter than those that follow.  But, when each ring is only 1 second long, there's an issue with the CO equipment, the main box, or somewhere in the lines leading up to my house.  This is the only place I've lived where the rings have been noticeably different/inconsistent.

 

Whether this matters or not, the switch type here is an RSC (hosted by a DMH), which is essentially the same as a DMS switch.  I've lived elsewhere with DMH and 5E switches, none ringing like it does here.

 

Any feedback is welcomed.

Contributor

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1 Message

4 years ago

My phone does not ring on inbound calls

Contributor

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1 Message

4 years ago

We have been trying all day to get a repair done. My mom needs her Lifeline. They said would be out today. They now say tomorrow. Who can I talk to a real person as her phone goes out frequently. We took phone next store and it works. Thank you

Contributor

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1 Message

4 years ago

It seems like every year my internet DSL service bill gets increased.  I remember starting out at a decent low cost and pretty soon I'll be paying over a hundred dollars just for internet not including phone and TV service.  I understand that maintenance charges need to be charged but is there a cap to how much AT&T can increase?  Will these increases go up and up until I can no longer afford internet from AT&T?  I have never said anything before and have just accepted the increase in service and keep paying it.  I must admit I am feeling disappointed in these constant price increases for DSL.

Tutor

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9 Messages

4 years ago

Our landline was out for another 3 days - (second time in five days) - and we just received our bill.  As expected, no credit for current outage is on the bill as the bill was generated before outage was fixed.  The second step is contacting ATT for the per diem refund.  Respectfully: we simply do not have the patience to go through yet another calling sequence with reps (issuing a small credit claiming to value our customer loyalty).  We don't blame the reps, we blame ATT as a whole.  For a company who profits from communication - half the time the reps cannot be heard, talk fast, don't listen. Weary of scripted responses and being shuffled from department to department, we will pay the $4.20 (based on the 1.40 per day credit we received from previous outage).  

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