Scholar
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194 Messages
Most bizarre chat and useless phone interaction w AT&T
This is just unbeleivable! I've had AT&T Internet and phone (now IP) for 22 years. I just got a bill for nearly double what I've been paying. A AT&T tech came here because Internet was not working for eight days. The speed somehow got lowered from 12 Mbps to 6. It quit again completely after 40 minutes. Another tech came out and it worked for a few hours. I just noticed the speed was increased to 10 and a few hours later to 18 - with NO authorization AT ALL from me. I certainly did NOT request a speed change.
The chat was the most bizarre I've ever experienced. I repeated my concern to each of three people that I was transferred to. They couldn't seem to get it together, repeating from a script that had nothing to do with my concern, and they obviously didn't even have an adequate grasp of the English language.
The phone conversation the next day was equally bizarre. They just couldn't seem to get beyond repeating a mindless script that almost seemed to purposely avoid adressing my concern.
AT&T will put themselves out of business with idiocy like this.
ATTHelp
Community Support
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215.3K Messages
4 years ago
Hello @12Chris34, that’s not the experience we want any of our customers to have, let’s address your concerns.
I’d like to ask if you’re still currently experiencing issues with your speeds and connection.
Please let us know so we can proceed and get you the assistance you need.
Mihai AT&T Community Specialist
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sandblaster
ACE - Expert
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63.9K Messages
4 years ago
@ATTCares, I don’t believe speed and connection is the OP’s concern, it’s the doubled bill. Sounds like their plan got changed to a more expensive plan without their approval.
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12Chris34
Scholar
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194 Messages
4 years ago
Finally got this resolved.
Mama always said, all's well that ends well. Well...
Is there any way I can delete this thread?
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ATTHelp
Community Support
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215.3K Messages
4 years ago
Hi @12Chris34
We're glad your billing matter was resolved! When it comes to the thread, it can't be deleted. Use the "edit reply" option in Post Options at the top right of the post to delete or edit content.
Thanks for reaching out!
Aminah, AT&T Community Specialist
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12Chris34
Scholar
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194 Messages
4 years ago
Spoke...wrote too soon. A third tech this month came out and ended up lowering the Internet speed, as he said that I'm 500 feet or so too far from the main office in town to support any faster connection. So the brilliant folks at the billing dept decided to charge me twice the amount I had spent 50 minutes on the phone with AT&T negotiating a reasonable price for a higher speed. I spent another 40 minutes going over this again and finally got a reasonable rate. Only to find online that my bill was much greater than what the customer loyalty dept told me - repeatedly. I called again, and it seems settled. I hope.
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