AT&T related help: AT&T Internet support

customer615's profile

New Member


2 Messages

Sunday, March 26th, 2023 2:11 PM

Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

Accepted Solution

Official Solution


Community Support


215.7K Messages

3 months ago

We understand that you're upset about not receiving your reward card, customer615.


In order to get the reward, the requested information will have to be sent to the Reward Center. For any other questions, please call the Reward Center directly at 800-288-9983.


If you need help with anything else, let us know.


Thank you for visiting the AT&T Community Forums.


Aminah, AT&T Community Specialist

New Member


2 Messages

2 months ago

The broken promise is pointed to another department (rewards) that does not honor the new account reward. This department states the reward is to cover the etf. I had no previous service but the main decision i decided to get AT&T internet was the 250.00 offer. My opinion is this is a lie to get my business then refer me to another department to get out of the 250.00 commitment.  

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