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New Member

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11 Messages

Wed, Mar 31, 2021 4:58 AM

Message that my AT&T internet wireless network is no longer secure

I have been getting messages in my Dell laptop that my AT&T internet wireless network that I have used for many years is no longer secure and is being phased out.  Shouldn't AT&T notify me and update me on that?  What other secure network should I use?

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Official Solution

JefferMC

ACE - Expert

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29.9K Messages

1 عام مضت

So you do have ADSL2+ with Internet and VOIP on the same bill, and no Gateway charge.

Good news: You can call into AT&T and say their Gateway is too old and you're getting security warnings from your computers.  They will send you a replacement.

Bad news: They will start charging you a monthly Gateway fee (of up to $10/month) indefinitely.

You can still get your own Access Point or Wireless Router and connect it to the Gateway.  You'd need to turn off the Wi-Fi in the Gateway.   They can be had for less than $100 (or more, if you want the greatest features).  I don't know whether AT&T will force you off the 2701HGV-B at some point in the near future or not, so I don't know how long you could stay this way, but probably a year or longer.

JefferMC

ACE - Expert

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29.9K Messages

2 y مضت

Ask Apple why your iPhone does that. I stand corrected, my apologies.  I need to quit glancing through posts before my eyes stabilize in the morning.

As sandblaster said, getting the exact message in context would be useful.  Also, what version of Windows and what browser are you using.

(edited)

sandblaster

ACE - Expert

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59.8K Messages

2 y مضت

Ask Apple why your iPhone does that.

The OP said the message is on a Dell laptop, not an iPhone.

@wonufo What exactly is the message? It is likely referring to your home network WiFi connection which you control. The ATT network is secure.

New Member

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11 Messages

2 y مضت

It says that my home WIFI network is not compatible with Windows 10 security protocols and that it is being phased out. Therefore the network is no longer secure.  Someone suggested getting a new router since the one I have might be outdated. I will have to contact AT&T to replace my router.

JefferMC

ACE - Expert

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29.9K Messages

2 y مضت

Most likely it is complaining about the Wi-Fi encryption setting.  Your gateway may not be set for the most secure setting that it's capable of.  What Gateway is it and what Security setting are you using for Wi-Fi?  Do you know how to check?

ATTHelp

Community Support

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200.3K Messages

2 y مضت

We're here to help with security message you're receiving @wonufo. 

 

This seems to be a know issue with Microsoft windows 10. The link below can help with your security settings. We would also suggest you contacting Microsoft support to help with the message you're seeing if that doesn't work for you.

 

First follow the steps below then disconnect your device then reconnect device to your network.

Please let us know if that helps.

 

Charles, AT&T Community Specialist

 

 

New Member

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The Gateway is 2WIRE553 I don't see it listed though. I don't know the security settings, where do I check? It seems that Microsoft stopped sending the messages so, I don't know...

JefferMC

ACE - Expert

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29.9K Messages

1 عام مضت

2WIRE553 is your SSID, i.e. your Wi-Fi network name, not the model of the 2WIRE (bought by PACE (bought by ARRIS)) Gateway.

New Member

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There is a number in the front 2701HGV-B

JefferMC

ACE - Expert

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29.9K Messages

1 عام مضت

My, that's an old one.  I don't think it's capable of anything better than WEP, which is has been found lacking and WPA replaced it 10 years ago.  We're up to WPA2 and WPA3 now.

To get rid of that message (and improve your WI-Fi security), I think you either need a new Gateway or you need to get your own Wireless Router or Access Point that has modern Wi-Fi security.  I guess the first question is are you currently paying AT&T a monthly equipment fee for that Gateway?

New Member

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I pay AT&T $50 a month.

JefferMC

ACE - Expert

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29.9K Messages

1 عام مضت

@wonufo , I know you pay them a monthly fee, but:

On your bill in the breakdown of charges, do you only have one fee for Internet service, or do you have separate fees for Internet Service vs Internet Gateway (also could be Wireless Gateway, Residential Gateway, Wireless Equipment Fee)?

Also, what is the line item called on your bill for Internet service?

New Member

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Inside wire protection (appears on phone bill-landline) $0

Internet basic 6-$50

Total $50

I guess the router was a one-time payment to get started. It was a long time ago, I don't remember.

JefferMC

ACE - Expert

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29.9K Messages

1 عام مضت

Okay, so it looks like you have classic or legacy DSL.  You basically either purchased the Gateway or somehow AT&T "gave it to you", because legacy DSL uses customer-owned equipment.  That means your choices are to find and purchase a compatible replacement or to purchase a router or access point to it to provide secure Wi-Fi and connect it to this Gateway and turn its Wi-Fi off.

The more I look the more it seems that I may have jumped the gun.  Again.  The  2701HGV-B is capable of ADSL2+ and providing voice service (apparently that's what the "V" indicates).  Is your telephone connected to the back of the 2701HGV-B (directly or indirectly)?

How is your voice service described on the bill?  "AT&T Phone" or something else?

I still think you're in a situation where AT&T included/sold you the Gateway, which is why you're not paying for it monthly... but now I think you can't go out and buy a replacement.   Let me know the answers to the questions above.

(edited)

New Member

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Yes, the phone is connected to the back,  my voice is AT&T phone.

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