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ajliss10's profile

New Member

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17 Messages

Monday, December 19th, 2022 1:20 AM

Massive Internet Usage for no good reason!

Hello,

I have seen other posts with not much info or help from AT&T, but maybe I missed something.  I have seen an incredible increase in my home internet usage with no real or apparent reason why?!  Maybe I have a tab or two open on my phone, but it is just me and my boy.  My boy is a dog, so unless Gary has learned to shop on Chewy I cannot explain why this has happened and caused my plan to exceed it's limit?!

Please help! THank you!

New Member

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16 Messages

1 year ago

My bill now shows a $30 +$30- line for unlimited wifi. I also received an additional $10 per month credit on the basic charge for one year.

ACE - Guru

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9.9K Messages

1 year ago

@JoeRut   But that's because you negotiated that deal with Retention.  This point we're talking about here is the rep saying that DTVS customers just automatically gets that credit.

New Member

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16 Messages

1 year ago

Okay, then, no they don't, as I am a DTVS subscriber and until I got retention involved, I received no discount.

(edited)

New Member

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2 Messages

1 year ago

Reporting same issue.  Hovered between 250-400 GB from January through October 2022.  Increased GB usage started on 11/24/22.  November, 1300….December, 1400…..January, 1800.  Doesn’t make any sense.  Used AT&T Smart Home Manager app and Direct TV Stream box and iPhone is now showing to use 40 to 50 GB each day.  Something is not right and it would be nice if AT&T would be transparent and honest and notify their customers about what changed.

New Member

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16 Messages

1 year ago

Followup to my post 14 days ago regarding ATT Help - they tracked my usage, had me send screenshots of connected devices, etc. My usage now has gone down albeit ever so slightly using the same devices, not changing habits, etc.  From the 2022 average of 550GB/mo, to Nov-Dec 2106GB, Dec-Jan 1605GB, Jan-Feb 1465GB. I continued to get the warning e-mails when I hit 1382 (90%) threshold. Luckily I have not been charged the added $10 for any added 50GB of data thus far.

In conclusion ATT help contacted management and informed me there's nothing they can do unless the issue can be replicated and to contact them if I see spikes. I don't really now what to say anymore (speechless) as reading everyone else's posts this is not an isolated issue.

New Member

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7 Messages

1 year ago

I had an IT guy run something on the back end and saw my usage drop to almost normal levels for a couple months. This month has multiple days over 100gb and have charged me multiple overages. I asked them to help and they said wait until the bill hits and try back. They're doing nothing about this

1 Message

11 months ago

Here is what mine did and we haven't been doing anything different:

2 Messages

4 months ago

Here's my very similar experience...a reset timer helps!

Installing a nightly one-minute modem reset timer definately tamed it down (for over a year), but that didn't fix the problem...good luck everyone!

(edited)

ACE - Expert

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35.9K Messages

4 months ago

1) You didn't collect information from April through October, so it's hard to say "over a year" with missing data.

2) It could be that resetting your Gateway is interrupting something in your home that's consuming the data.  It could be something innocuous like a streaming stick "binge viewing" while the TV is off. It could be malware.  I'm betting the former, actually.

3) You could try collecting your own data and comparing it.  If your data matches their data, then maybe you can drill down in your data to figure out what the traffic is.

2 Messages

3 months ago

In conclusion...

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