Lowering my speed?
After years of good speed for our DSL connection, 3mbps speed tier, this past year has been terrible. Slow speeds averaging .76mbps dload unless it's about 2am! Only at "non-peak" times does our speed approach "acceptable" by AT&T's standards of a 3meg plan. Was told by AT&T customer service it was normal due to increased neighborhood traffic during peak times and that there was no guaranteed minimum. So we put up with it for months and months. I finally decided to call and check to see if we can increase our speed tier or if anything can be done after all this time had passed to solve the slow-down issue. I was told by an honest and knowledgable customer service rep this time that indeed there is a minimum of 1.5 mbps on the plan I'm on and that a tech would be dispatched to diagnose and fix the problem. Well, 3 techs later, they all identified that my line is fine, but my dload speed is slow because of so many subscribers on the DSL circuit. Has anyone ran across this issue before? If so, were you able to come to any sort of resolution? They want to lower my tier to a 1.5 max mbps, stating they cannot deliver the speed we've been paying for over the past year because of the quantity of subscribers. My ping times are 10 to 20 milliseconds and my upload is great too, all the time. It's just my download speed that's unacceptable. I'm extremely frustrated and frankly shocked that in 2015 AT&T cannot increase the bandwidth to our neighborhood or put UVerse here. I'm shocked they would add more subscribers than they can actually handle. They are not delivering promised speeds and have not been for a long time. I don't want a lower speed, I want my speed problem fixed! I'd happily pay for UVerse and I know a lot of my neighbors would too. Furthermore I'm terribly upset they essentially lied and stole from us over the past year. I hope I'm not forced to go with a competitor since we've been loyal AT&T customers for over 7 years, cell phones and DSL. I've spoken with the Escalation dept every other day for the last two weeks and they've only succeeded in escalating my frustration and dissappointment in what I thought was a great company. Any advice on how to get a network engineer to solve this and then get AT&T to implement the solution would be greatly appreciated. There is fiber coming to the main box about a mile or less from my house, and I overheard a tech and the network ops center saying how there's about 250 households on 135mbps circuit. The math just doesn't jive.
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