Skip to main content
AT&T Community Forums
Announcements
Learn how to Get the iPhone 12 Now!

Contributor

 • 

2 Messages

Tue, Apr 23, 2019 6:16 PM

Legacy Prodigy.net Email account

I have an old legacy Prodigy.net email account from the early 90's.  This is a hold over used to validate a number of site access points.  I can get to this from my web browser, but suddenly, over Easter weekend 2019, I can no longer receive any email using Outlook 2016.  This happened before and I had to get an Encryption Key from AT&T.  What happened this time and what do I need to do to reset this please.

 

Thank you.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

 • 

137.2K Messages

2 years ago

Hello there, @dlmichael,

We'd be happy to help! AT&T recently made some enhancements to the security of AT&T email. You may need to Create a new Secure Mail Key to continue using your email client.

Please let us know if this helps!

Alexander, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question