For the latest on our response to Coronavirus (COVID-19), click here.
Late Charges-please get these off my account
I pay on my internet account on time every month. I keep getting 9.25 charges every month and now I am not paying them. I am just paying my monthly charge. I don’t get paper statements and I have it on my calendar each month to pay. I have called the customer service number and get transferred back and forth and on the phone for 25 mins. It is crazy. Please take these 2 charges totaling $18.50 off and tell me exactly when my payment is due as not to get these continuing on my account Please let me know. Sincerely, (edited per community guidelines)