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Contributor

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3 Messages

Tue, Feb 25, 2020 3:58 AM

Late Charges-please get these off my account

I pay on my internet account on time every month. I keep getting 9.25 charges every month and now I am not paying them. I am just paying my monthly charge. I don’t get paper statements and I have it on my calendar each month to pay. I have called the customer service number and get transferred back and forth and on the phone for 25 mins. It is crazy. Please take these 2 charges totaling $18.50 off and tell me exactly when my payment is due as not to get these continuing on my account Please let me know. Sincerely, (edited per community guidelines)

Responses

ACE - Expert

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13.6K Messages

a month ago

This is a customer-to-customer forum and we are customers just like you. AT&T won't see your request.

You need to call CS 1-800-288-2020

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