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New Member

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2 Messages

Thu, Oct 29, 2020 6:41 PM

Is ATT helping customers affected by covid?

I was wondering if ATT is helping customers affected by the covid pandemic? I just graduated but have been unable to get licensed or find a job because the facilities I am applying to have frozen hiring or job opportunities at this time. I have had recent car repairs that have depleted my back account and I am trying to get emergency funds from my school but it has not yet been approved. I was curious if ATT was helping customers who could not afford to pay their current bill? I am currently in school so I can not afford my internet to be disconnected because my classes are held online.

Sincerely, 

Amy Feist

Responses

Constructive

Employee

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15.8K Messages

a month ago

sorry they dont have a discounted rate nor a waiver due to financial issues

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

2 Messages

a month ago

Sorry, have not been able to get licensed or find employment. I have to have a facility back hours in order to be licensed but without employment that is impossible.

Constructive

Employee

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15.8K Messages

a month ago

at&t isnt offering any help neither is charter or comcast or time warner or frontier.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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