IPTV Streaming issues on ATT
My parents just switched from Comcast to ATT. For the most part the internet seems fine and the speeds are good.
Only problem is that they subscribe to some IPTV service which started having issues as soon as they switched. All videos on this service keep stopping and buffering. There were no issues at all when using Comcast. They are using a Roku box connected directly to the router via ethernet.
The IPTV provider checked the issue and says it's a problem with the ATT network. Not necessarily the internet at the house but the routing of the signal. They say that ATT is sending the signal through too many hops and there is high packet loss on ATT end. They had me run a test (results below).
Is there anything that ATT can do??