AT&T related help: Find your Wi-Fi info

Leerichardson's profile

New Member


1 Message

Friday, December 9th, 2022 5:30 AM


Not working

ACE - Expert


24.2K Messages

2 months ago

Call CS 1-800-288-2020


Community Support


207.8K Messages

2 months ago

Hey there @Leerichardson. Thanks for reaching out to us, and we'd be happy to help with your internet service.


To get started, we'd recommend you try these troubleshooting steps for your internet service:

  1. Unplug the power cord from the back of your gateway or modem. If you have:
    • An internal battery backup, remove it.
    • DSL service, unplug your telephone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in, if applicable.
  4. Plug the power cord back in. If you have DSL service, reconnect the telephone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Please let us know if this helps.


Robert, AT&T Community Specialist


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