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kross25's profile



1 Message

Sunday, April 7th, 2019 7:27 AM

Internet usage not showing up in app or online website?!

I can view my wireless info but my internet usage is completely missing from the att app and on the website here online. I am so confused, it's as if my account is showing that I have no internet and on top of that my internet has been having many problems connecting on my laptop. Here is the notification I receive.




I made payment arrangements last month for my previous bill and everything seemed fine but now I have run into this issue. Is this just a crappy side effect of att's terrible website and app or should I be worried?


Please also note : When I run tests to check my internet it gives me an alert saying I need a technician to come out for an in home visit. However, when I attempt to schedule the appointment I am met with a notice that says something along the lines of 'we can not schedule an appointment for you.' Very confused, any help would be appreciated as I already know I will probably have to spend a few hours talking to people in a different country that are "trying" to help my problem.

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Community Support


225.5K Messages

5 years ago

Hello @kross25, let’s address your issue.

Have you tried uninstalling/reinstalling the app, as well as logging out and logging back in?

Also, can you please go in more detail about the issues you’re experiencing with connectivity?

Hope to hear from you soon.

Mihai AT&T Community Specialist

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