Internet password

We'd be glad to help with the password resets, MSG9.

Are you referring to your myAT&T account for your Internet service? What are you signing in on, the website or app?

Please give us more details and clarification, so we can determine how to assist you.

Aminah, AT&T Community Specialist

Yes, It's when I'm signing on to my ATT account that is also connected to Yahoo.  https://currently.att.yahoo.com/  Thanks

It appears that you're referring to your email account, not your Internet account, MSG9. For that, let us know if an error code or error message is accompanied by the request to reset your password.

Aminah, AT&T Community Specialist

Yes, there is an error code given which I unfortunately do not have in front of me, but the accompanying message states that I have exceeded the number of attempts to sign in, but after only one attempt. Thanks

Thanks for letting us know, @MSG9.

We'd recommend that you take some steps to make sure that your account recovery options are up-to-date. This will be helpful in the event that you become locked out of your account. Without up-to-date recovery options, you won't be able to reset your password. 

You'll want to update the contact email for your user ID. Here's what you'll do:

1. Go to your myAT&T Profile. Sign in, if asked.
2. Scroll to Sign-in info and choose Edit for your email.
3. Follow the prompts to make your updates.
4. Check your email inbox to verify your email address. Don't see an email? Make sure you check your spam or junk folder.

In addition to that, you'll need to add a wireless number to your password recovery options. 

You can follow these steps if you have an AT&T Wireless number:

1. Go to Profile, then Contact info.
2. On the Phone tab, select Edit in the Billing phone numbers section.
3. Enter your wireless number as the primary or secondary number.
4. Check the box next to Use this number to recover your user ID or reset your password.
5. Select Save.
6. Complete any confirmation steps sent to your wireless number within 24 hours. Text message rates and other charges may apply. Check with your plan and provider.

If you do not have an AT&T Wireless number, then these are the steps you'd follow:

1. Go to Profile and sign in with your AT&T Mail address and password.
2. Select Sign-in info.
3. Scroll to My linked accounts and select Manage email.
4. Select Edit user information.
5. Enter your wireless number and check Use this number to reset your password.
6. Select Save Changes.
7. Complete any final steps sent to your wireless number within 24 hours. Text message rates and other charges may apply if you don’t have an AT&T Wireless number. Check with your plan and provider.

Heads up: It can take up to 30 days before you can use your wireless number to reset your password. This is for both AT&T and non AT&T Wireless numbers.

We'll also need to know the specific error message you're receiving, so be sure to save a screenshot if possible the next time it comes up. Knowing the exact error you're getting can help us to determine the root cause of having to reset your password weekly and can help to identify which steps to take moving forward.

We look forward to hearing back from you!

Lacey, AT&T Community Specialist

Okay, took care of the above steps mentioned. Here is the screen shot that's making me change my password weekly. Sometimes more often. I'm very careful to make sure I'm not doing a typo.

@MSG9, we would like to take a closer look into this, and potentially escalate it to our email specialist team.  Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).  We will be messaging you shortly.

Daniel, AT&T Community Specialist