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1 Message

Thu, Oct 29, 2020 2:19 AM

Internet overpayment and stop the prepaid plan.

Hello.

 

I overpaid the internet payment and I want it to refund.

But I canceled my account already.

How do I refund it?

And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months. 

Where can I go to do this? 

 

Thank you.

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Brand User
ATTHelp

Community Support

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140.4K Messages

a month ago

Hi @HyunAJ,

 

Thank you for reaching out. We are more than happy to take a closer look into this for you.

 

Concerning your wireless prepaid plan, you can disable autopay or stop paying into the plan. After 60 days of non-payment, the account automatically cancels.

 

For your internet plan overpayment, a check with the balance will usually be mailed to you within 6 weeks of account cancellation.

 

If after 6 weeks of cancellation, you have not received the check, please let us know.

 

Doyin, AT&T Community Specialist.

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New Member

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1 Message

a month ago

I have the same issue. Paying $80 for almost a year for 100 mbps and converted it to 1000 and I pay $60. Please refund me the difference. Thanks.

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