New Member
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3 Messages
Internet overpayment and stop the prepaid plan.
Hello.
I overpaid the internet payment and I want it to refund.
But I canceled my account already.
How do I refund it?
And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months.
Where can I go to do this?
Thank you.
Accepted Solution
Official Solution
ATTHelp
Community Support
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221.7K Messages
3 years ago
Hi @HyunAJ,
Thank you for reaching out. We are more than happy to take a closer look into this for you.
Concerning your wireless prepaid plan, you can disable autopay or stop paying into the plan. After 60 days of non-payment, the account automatically cancels.
For your internet plan overpayment, a check with the balance will usually be mailed to you within 6 weeks of account cancellation.
If after 6 weeks of cancellation, you have not received the check, please let us know.
Doyin, AT&T Community Specialist.
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orozthea
New Member
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1 Message
3 years ago
I have the same issue. Paying $80 for almost a year for 100 mbps and converted it to 1000 and I pay $60. Please refund me the difference. Thanks.
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malafauci
New Member
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1 Message
2 years ago
How do I stop payment on an iPad no longer in use
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