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Ragzy's profile

1 Message

Friday, April 12th, 2024 6:43 PM

Internet Outage

We have no internet since last 24 hrs and AT&T keeps pushing timelines for resolution, without giving root cause or cause of delay to restore service. Funny part our neighbors across the street have internet with the same provider and AT&T can't move us to those circuits? Phone and Chat support (Edited per community guidelines) as usual. Would appreciate any escalations contacts?

Community Support

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232.3K Messages

1 month ago

Hi @Ragzy,

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for contacting AT&T Community Forums.

 

Gary, AT&T Community Specialist.

 

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