
New Member
•
2 Messages
Internet outage since yesterday evening??!!! Why
There has been an outage since yesterday evening. Why is it taking so long to restore? I am working from home and can’t do that without internet service
New Member
•
2 Messages
There has been an outage since yesterday evening. Why is it taking so long to restore? I am working from home and can’t do that without internet service
Accepted Solution
Official Solution
davemize
ACE - Professor
•
3.7K Messages
3 years ago
Have you confirmed that it's a local area outage, as opposed to a problem just affecting you? Click Here to check reported outages. If nothing's showing up, then you likely have a local connection problem. What gateway model do you have, and what lights are showing? Try unplugging your gateway for 30 seconds & then reconnecting. If you have red Broadband and/or Service lights, it's time to call 800.288.2020 and have support check the line. They can dispatch a tech if needed.
0
0