F

New Member

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7 Messages

Tuesday, September 22nd, 2020 7:53 AM

Internet domain name suspended, restored, timeout only happens on At&t cellular, works on WiFi

Our domain name rachio.com was suspended yesterday due to a misconfigured phone number. The domain was re-activated and works fine with WiFi connections. At&t cellular can not access the site as it times out now.

 

 

Is there anything on the At&t side in regards to domain caching happening? The AWS CloudFront records behind this domain work just fine through cellular. 

 

 

This CloudFront URL resolves fine over cellular (we have an A and AAAA record from rachio.com to this)
 

 

Thoughts? Thanks in advance!

 

 

 

 

 

New Member

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7 Messages

4 years ago

Great thank you!

New Member

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1 Message

4 years ago

Mayb you shouldnt be stealing the service from someone elses account would help greatly to your problem

Community Support

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231.2K Messages

4 years ago

Great! We're glad to hear that, @franz_rachio. We tested on a phone just now, and sure enough, your website's loading for us too, when it didn't a couple days ago. Thanks so much for letting us know, and we hope you have a wonderful rest of your day!

 

Genevieve, AT&T Community Specialist

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