R

New Member

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2 Messages

Saturday, October 9th, 2021 11:29 AM

Internet discount due to Hurricane Ida

 Due to Hurricane Ida, I was under a mandatory evacuation beginning 8/28/2021. I couldn’t return to my home until electricity and water was restored which didn’t occur until 9/18/21. My AT&T bill for this period was auto drafted and paid in full for the period that my power was not restored and AT&T internet was also down due to Hurricane damages. Why didn’t AT&T credit my account for the period of when my internet was down or until their internet was repaired?

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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61.9K Messages

1 year ago

Because credits for service being out don’t happen automatically. You must call and request bill credit.

ACE - Expert

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24K Messages

1 year ago

Did you call AT&T early on to report the lack of service?

New Member

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2 Messages

1 year ago

No, I did not call early on. However, I will today. My fault, but being displaced for almost 3 weeks had my mind on other things. I will certainly address it with AT&T today.

I actually heard a rumor recently that AT&T wouldn’t automatically apply a credit. Customers would have to call them. It wasn’t until my bill was paid through auto draft, did I realize that a credit wasn’t issued, ergo rumor may be true. I’ll keep you posted.

sandblaster

ACE - Expert

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61.9K Messages

1 year ago

It’s not a rumor, it’s true. In most cases the billing system does not know your service was out. That is why you must call to get credit.

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