Intermittent Phone Service and Customer Service Response
Two weeks ago I spoke with Advanced Tech Support about a problem our area was having with continuous interrupted service from AT&T. We had a bad storm in our area in Florida 3 weeks ago and ever since, we either have "no service" or only one bar of service on our phones. Found out that our neighbor is having the same problem. The rep that I spoke with did some checking with the service coming to our area and indicated there was a problem. This last Friday I called again, since I hadn't heard from anyone and we still have the problem. Again, I was "finally" routed to Advanced Support (Tom in Texas), who checked on the ticket and said that techs had researched this and found no problems. I suggested that someone actually come to our rural neighborhood and check the problem onsite. He said they couldn't do that and after 30 minutes of him trying all kinds of solutions, he suggested that the cell tower signal must be blocked by trees and we should find the owner of the property where the tower is located and see about removing trees!!!! Are you kidding me???? He was very nice but said there was nothing that could be done on AT&T's end. Btw, there are no trees immediately surrounding our home. I couldn't even believe what I was hearing. Anyway, I will definitely be dropping AT&T, but wanted to get this information to your customer service dept, wherever that is.
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