Illegal billing on low income Access accounts
About a year & 4 months ago I signed up for your low income program. I paid a year in advance. I never received a bill within this year nothing no emails no letters nothing. Then about two to 3 months ago my service was disconnected. Once again no emails no letters nothing. I have a mental disability so I wasn't even sure who my service was through. I called all the companies including AT&T who your low-income service is almost impossible to connect to.
I paid $40 on my bill which was more than I owed & gave them my home address again & asked for paper bills. With my mental condition that affects my short term memory I need a paper bill.
Still no paper bills have come & I finally got ahold of someone on the phone and was able to look up my account online. They're now saying I owe $81 of which $40 is a reconnect fee which I can't find that fee anywhere. What I do find is a $9 a month late fee for a $10 bill. Not sure if you're aware but in the state of California you can only charge 10% late fee. So where's my positive fee for all the 12 months that I paid in advance if you're going to charge me a late fee for a bill I never received.
If I pay the $80 on top of the 40 that means I've paid $120 for approximately 4 months of service when it's normally $120 for an entire year. You tell me how this makes sense.
It appears that you're ripping off the very same low-income customers that you're supposedly trying to help and violating the spirit of your decree with the FCC.
You need to reverse all my late charges remove any reconnect fee and put my account back in the positive and then I'll pay for another year in advance otherwise I'm going to call the State Attorney General who I think is going to be very interested in your 90% late fee especially in fact that you're attacking low-income residents with this scam.
Sincerely, Craig D A[edited for privacy – please do not post personal information]