ChurchSecy2014's profile

Tutor

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14 Messages

Tuesday, June 6th, 2023 1:03 AM

If I cancel my at&t internet, can I still keep my att.net email?

We (our church) needs to cancel our internet service. Unfortunately, our church is getting smaller, and unable to afford the internet service. We no longer need the internet since it's not being used anymore. I am the secretary of our church and I work from home (creating/printing/etc bulletins, etc). But I still need to access our email account as we use that for communicating with our vendors, etc. Will keeping our email be possible even if we cancel our internet service?

Accepted Solution

Official Solution

Community Support

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231.3K Messages

11 months ago

Thanks for reaching out to us @ChurchSecy2014 and we'd be happy to answer your question about keeping your email account. 

 

Yes, you will be able to keep your email as long as your account is in good standing. If there is a balance owed on the AT&T internet account, you will lose access to the email until it is resolved. We have more information on keeping your email after cancelling your AT&T service which is called a free email. 

 

Please let us know if you have any further questions. 

 

Robert, AT&T Community Specialist

Former Employee

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32.9K Messages

11 months ago

Yes you can keep your email as long as you cancel your internet in good standing 

Tutor

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14 Messages

11 months ago

I forgot to mention that the account that our church has is a small business account and the internet (with wi-fi), email, and phone are bundled. I was told that for that reason, we are unable to keep our email if we cancel our internet. But, I guess that's okay. It sure does cost a lot, though. But, thank you for your replies. Thank you, again!

(edited)

Community Support

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231.3K Messages

11 months ago

It is our pleasure, ChurchSecy2014.

 

Another recommendation that we have is to make sure that you have updated your recovery options. Here is how you can set up text messages for password resets

  1. Go to Profile and sign in with your AT&T Mail address and password.
  2. Select Sign-in info.
  3. Scroll to My linked accounts and select Manage email.
  4. Select Edit user information.
  5. Enter your wireless number and check Use this number to reset your password.
  6. Select Save Changes.
  7. Complete any final steps sent to your wireless number within 24 hours. Text message rates and other charges may apply if you don’t have an AT&T Wireless number. Check with your plan and provider.

If you have any further questions, you can always reach out to us on our forum. We will gladly assist you.

 

Thank you for contacting AT&T Community Forums!

 

Aaron, AT&T Community Specialist

Tutor

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14 Messages

10 months ago

I appreciate y'all's help on this issue, however I also forgot to mention that we had DSL which costs a lot more than wireless internet. But we did get this resolved for our church and it saved us a bundle of $$$. We have a small business account, I believe, in addition to a bundled plan. Our account plan includes internet, landline phone, and email. I would like to accept your solutions as an accepted solution but it doesn't apply to our situation. But again, I appreciate y'all trying to help.

New Member

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3 Messages

3 months ago

I just tried to cancel my internet service after 20 years and was told by 2 representatives that after 90 days I will lose access to my email account!

I decided to suspend the service at $7 per month rather than cancelling but that was only available for 9 months.  Which is the correct answer - will I or will I not lose access?  I can't take the risk of cancelling without knowing.  Maybe it was just a sales tactic to keep me as a customer??

THANK YOU

ACE - Expert

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35K Messages

3 months ago

The policy for consumer accounts has been that as long as you cancel in good standing, i.e. pay any balances owed and return any equipment needed, that your e-mail account becomes a standard free AT&T e-mail account and you can continue to use it indefinitely, just with less support that for an e-mail still associated with a paying account (assuming that there is any room for "less" given how little support paid customers get).

This might represent a change in policy, but it's more likely what you described as "a sales tactic."  I will attempt to find out if the policy has changed.

Community Support

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231.3K Messages

3 months ago

@FredF your email is yours.

 

Once you cancel internet service, your email will remain active. As the ACE mentioned, as long as your account is in good standing and does not break terms of service, it is yours to keep. I still use my email even though I do not have AT&T internet, it was not available in my new home, unfortunately. 

 

I do recommend setting up security questions to easily make password changes. Our Free Email Thread goes into this further.

 

ChrisZ, AT&T Community Specialist  

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