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Teacher

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5 Messages

Sat, May 27, 2017 2:14 PM

I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail account

I'm caught in a vicious cycle.  I want to close my email account (sbcglobal.net address) but I do not have a ATT account and therefore I cannot close or manage my e-mail account.  I went to my local ATT office and they could not help me because I do not have a ATT account.  All of the on-line help avenues I've sought require a ATT account & passcode.  Can anyone help me?

Tom

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Accepted Solution

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ATTDSLCare

Community Support

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1.3K Messages

4 years ago

@TomInRedding

Have you visited MyAT&T? you can log in with your sbcglobal email address and manage it from there.

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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5 Messages

4 years ago

Thank you for your response. I have gone to my Redding, CA ATT office and
they were unable to close my account for me. I will try again and perhaps
they might be able to help me...

Tom
ATTDSLCare

Community Support

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1.3K Messages

4 years ago

@TomInRedding

The local office won't be able to close it for you. you will need to do it from MyAT&T. Have you tried to log in to that? It just requires your sbcglobal email address and password.

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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5 Messages

4 years ago

Dear ATT - I have no idea who helped me but it worked!  THANK YOU; very much appreciated!!!   TomInRedding

ATTDSLCare

Community Support

 • 

1.3K Messages

4 years ago

@TomInRedding

You are welcome. Have a nice weekend.

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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5 Messages

4 years ago

THANK YOU, YOU ARE AWESOME

Teacher

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5 Messages

4 years ago

Sir or Madam - YOU are BRILLIANT!!! (Are you a human...?) I was able to access "myATT" and I believe I've deleted my account. The local ATT representative spent nearly a hour trying to help me delete my e-mail account. But YOU helped me make it happen in a few minutes!

(I sure hope this works so that I don't have to request any more of your time...)

THANK YOU! TomInRedding..

Contributor

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2 Messages

3 years ago

What a scam! LOL..that CHAT link just takes you to a knowledge base tree, and never give you a live person! ATT is a joke! 

Contributor

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2 Messages

3 years ago

I have a sbcglobal.net account and I am not able to get in it bc I forgot my password.. I don't want to close it please help me

Contributor

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1 Message

3 years ago

I am also caught in a vicious cycle - I can't delete my old sbcglobal.net account.  When I log in to My AT&T and go to Profile - User Information my account status is "Active" but there is no delete option.  On chat there is no email option and I don't have an account number for phone support. Please help - thank you!

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