timjg86's profile

1 Message

Tuesday, February 27th, 2024 1:01 AM

I have a collection for a service I never received

When I first started college I was going to switch to att for the student discount. I called them and told them I was interested and planned a callback to verify services. After the initial call I called my provider and explained I'd be cancelling whit them "spectrum". The matched the price with better options so I stayed. I then told att I'll be staying with my provider. They charged me. at&t charged me, and when I told them there was a mistake, they apologized and said it would be taken care of, then I got charged again. So again I called and was told the same. Now last year in October I come to find AT&T sold what they said would be taken care of to a debt collector. I never once agreed to this service and said I was only interested and would confirm a account at a later date. 

Community Support


231.2K Messages

2 months ago

Hi @timjg86, Thank you for reaching out to us! We understand that you're being charged for the AT&T services, but you're not using the services. We hear you, and are happy to assist you.


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you.

Nate, AT&T Community Specialist.



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