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1 Message

Tue, Feb 18, 2020 6:28 PM

I got scammed

So I have contacted AT&T multiple times about my bill! I switched to AT&T from my other providers because the agent promised me a better price and service (which was a total lie) I tried for one month, and received at the beginning a bill is $60 which I paid . Then I received another bill of $400! I was promised that there would be no fees and would only pay $185 (phone and internet combined) and the fees would be waived as an incoming costumer. Before making the decision to switch. I contacted AT&T 3 times and they said they can do nothing about that. And that they would give me a payment arrangement. I got so frustrated. Today I canceled everything and called to cancel my internet. Was transfer to costumer loyalty, then I was told they can do nothing, they tried to make me stay but I didn’t want to, because I got dragged so much and my internet is terrible I get no internet, and I cannot continue the service. So I told her to cancel it, and was told that I would have to pay $165 cancellation fee, even though I made no contract nothing and was supposed to try it out. I am so disappointed, now I have to pay almost $600! I don’t want this! And I don’t know what to do! Because they want me to pay, should I contact legal services? I have never had this issues with no service company and I have moved a LOT from one country to anothee from one state to another. And this is the first time I am dealing with this. I DONT WANT TO PAY $600 and have to pay my new provider as well! AT&T HAS CAUSED ME TO END UP WITH OVER $1000 in just moving fees. I talked to the agent and wanted to make sure this wouldn’t happen and I wasn’t told that! This is the biggest scam. Can someone please help me and advise me how to go on with this?

Responses

Constructive

Employee

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14.6K Messages

8 months ago

@lizdance40 care to explain how the first bill works I’m on my phone and don’t want to explain one letter at a time

@noh you did sign a contract for the internet when you got service or it never would have started. AT&T doesn’t do a try it and see you get a certain amount of time to cancel before it’s locked in

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mobilemax

Employee

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796 Messages

8 months ago

Hello,

Sounds like you might have signed up online or over the phone and service is already cancelled at this point. If you have future service inquiries, a local corporate AT&T store is your best bet to make sure you get the right quote and service you sign up for. You leave with paperwork outlining everything clearly and have a person to help if you run into issues with promotional pricing. Once you cancel, all contact would be through a Home Services for inquiries about the closed account 800. 288. 2020

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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78.4K Messages

8 months ago

The time to ask, and place to ask was here, and before your big bill was due.

Too late if you canceled.

All first bills are high for cell, TV and internet.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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15.7K Messages

What was the $400 for (listed on bill)?

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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