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Ldachou55's profile

Tutor

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3 Messages

Tuesday, May 16th, 2017 5:52 AM

I can't sign in to my AT&T account online and manage my plan

I have been really frustrated with can't login my account overseas. I have been in Taiwan since March, 2017 and every time I need to call international support to make changes. it's very time consuming. it doesn't matter if I am using phone APP or using a browser on ipad or laptop. sometimes luckily enough I would be able to see the current bill, but that's it. I wasn't able to add on any international plans or change my family plan, not mention managing other details in the account, ie. current contract, viewing data usage.....etc..

 

I was informed that I will be able to manage my account online no matter where I am while traveling.... this is really inconvenient!!

Community Support

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232.9K Messages

7 years ago

Hello @Ldachou55,

 

Not being able to login and view your account details can certainly be a problem if you like to keep track of your usage and adjust your plans and features on the go. I will be happy to help!

 

In order to take a deeper look into the account, I will be sending you a private message. You can check for this using the envelope icon in the top right of your screen. I look forward to hearing from you!

 

Brett, AT&T Community Specialist

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