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I can't pay my bill because I can't access my internet account (fixed wireless). Please help.
I cannot change my fixed wireless internet account number. Which means, I cannot pay my bill. It's been due for days. When I try to login, it keeps sending me to a previous account I had before I upgraded. And technician took the previous equipment back to att for me. How can I access my new account??? Please help.
1 year ago
We'd be happy to help you sign in to your account and make your payment, jimmyodle69.
The best way to get signed in is to create a user ID for your new account. Here are the steps to set up your ID:
If that doesn't work, you can link the new account to your current user ID following these steps:
Keep in mind that you can always make a payment by calling 800-288-2020. This way you'll avoid late fees and won't have to worry about making your payment in the event that the website is down or won't let you sign in.
Let us know if this information helped, or if you still need assistance.
Aminah, AT&T Community Specialist