EmailLoginprob's profile

Contributor

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2 Messages

Monday, May 6th, 2019 10:48 PM

I can't login to my at&T Yahoo email account

I get a screen asking for my User ID. I enter my email address (which is my User ID) and click on "Continue" then it goes back to the screen asking for my User ID. Over and over again. I've tried probably 20 or 30 times. Can't log in to get my emails. This just started today when I tried to change from one email address to another one (I have 2 on my account). Can't get anywhere!!

Community Support

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230.7K Messages

5 years ago

We're here to help, @EmailLoginprob.

Have you tried clearing your cache and cookies, or trying to sign in with a different browser? Also, what website are you using to try and access the email, and what type of email domain are you trying to sign into (@yahoo.com, @att.net, @sbcglobal.net, etc.)?

John, AT&T Community Specialist

Contributor

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2 Messages

5 years ago

Somehow I figured it out by resetting my settings. The logins on the page I was trying to get in apparently weren't for Yahoo email, but they looked the same!  It would help to identify which AT&T product the login pages are for!!!!  Thank you for responding.

Community Support

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230.7K Messages

5 years ago

We're glad you were able to get it worked out, @EmailLoginprob.

We also appreciate the feedback. We're always working on ways to make sure we improve our services, so we'll pass your feedback on to the appropriate people.

Feel free to post on the Forum's in the future, and thank you for choosing AT&T.

John, AT&T Community Specialist

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