For the mom who gives us everything - Mother's Day gifts that connects us.
smcm5's profile

New Member


3 Messages

Tuesday, February 14th, 2023 4:23 PM

I cannot login to my uverse account. The email on file is wrong, so I can't change my ID or password.

My apologies, this is regarding a post that got closed because I didn't respond in time - I was having additional troubles with my laptop.

This is the original post:

"I cannot login to my uverse account. The email on file is wrong, so I can't change my ID or password.   It must have been hacked, those are not my security questions either.

Convenient that you have a link to pay one's bill without signing in, since signing in is impossible.

I absolutely must have access to my [email scrubbed] email, and to my Uverse account to retrieve copies of the bills.

I've called AT&T specialists twice. The password to our internet account is also messed up.  I requested snail mail recovery, and it still hasn't come after 2 weeks.

THIS IS CRITICAL.  I will clean up this mess once I can access."

Your response was to go to Direct Messages, and this is where I didn't respond in time.

I am still here to help get you back connected to your account smcm5. I understand your frustration, and I am here to help get you back connected. Let's start by verifying your account so that we can continue here.
Let’s verify your account to continue here in social media. Click this link and log in with your myAT&T User ID and password: If you have any troubles logging in, please let me know.
This Direct Message Chat is closed. If you need help, please start a new post.
So this is the new post, please send Direct Message again.  Thank you!

Community Support


231.5K Messages

1 year ago

We can assist you with accessing your U-verse account, smcm5.


We will send you a DM. Look for the chat icon in the upper right corner.


Aminah, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.