AT&T related help: Learn about shared passwords



Harrissola's profile

New Member

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1 Message

Saturday, November 5th, 2022 1:41 PM

I cannot login to my account or reset my password

When I try to reset my password it says there is not enough account details.
ATTHelp

Community Support

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207.1K Messages

3 months ago

Hi there, @Harrissola. We understand that you are unable to reset your password for your email. We can look into that with you. 

 

Since you have followed the password reset flow and are running into an error, we do need to look into your email account in more detail. In order to do that we need to move this conversation into the AT&T Direct Message space. 

 

You will see a chat icon, next to a bell icon, in the upper right of this thread, next to your Forums profile. Our next message to you will appear there. 

 

In the meantime, please gather your account details together. Do not post them publicly. We will ask for them in the Direct Message space. 

 

Look out for the next Direct Message to you and reply there. 

 

Matthew, AT&T Community Specialist

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