nmccollu's profile

Contributor

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2 Messages

Fri, Mar 24, 2017 10:37 AM

I cancelled AT&T DSL Service in mid-January... STILL getting billed!

I cancelled my AT&T DSL Service in mid-January.  After multiple calls with AT&T, I am continuing to be billed for DSL service by AT&T.  They assure me this will stop on the next bill, but I just received my March bill, and the monthly charges continue. HELP!!!!  How do I get AT&T to respond?

ATTHelp

Community Support

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180.2K Messages

5 y ago

Hi @nmccollu,

 

The forums team has limited support for DSL related issues and we have to refer our members to chat, here. Our apologies for the inconvenience.

 

-ATTU-verseCare

Contributor

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2 Messages

5 y ago

Not being able to fix a customer problem seems to be a common issue for AT&T. I am considering dropping ALL AT&T service based on this experience.
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